Yes. You do not need a professional tech pack to start. If you provide an AI image, photo reference, or sketch, we will translate it into a digital mockup and a production-ready pattern for you.
We prefer vector files such as PDF, or EPS. If you only have high-resolution PNG or JPEG images, we will convert them into the required manufacturing formats for clean printing or embroidery.
You can provide your own measurement charts, or you can use our standard US, UK, or European sizing templates if you do not have your own.
Before bulk production starts, we create a physical sample based on your concept. We send you detailed photos or ship the physical sample to you for approval. Bulk manufacturing only begins after you sign off on this sample.
For the closest match, provide standard Pantone color codes. If you don't have them, we will match the fabric and print colors as closely as possible to the digital artwork you submit.
Our standard minimum is 33 pieces per design or colorway.
Once the sample is approved, bulk manufacturing takes 2 weeks (Depending on the quantity). Shipping timelines depend on your location and method (air or sea freight).
Yes. We print or sew your custom neck labels, add hang tags, and pack the items in branded packaging before shipping.
We guarantee that bulk production matches your signed-off sample. If any items have manufacturing defects, measurement deviations outside standard tolerances, or incorrect materials, we will remake those pieces or issue a credit.
Once bulk cutting and sewing begin, the design cannot be changed. If you need alterations after seeing the initial sample, we must implement those changes before you give the final approval for bulk production.
If an exact fabric match cannot be sourced, we will send you photos or physical swatches of the closest available alternatives in weight, texture, and composition for your approval before proceeding.
Every shipment is weighed and logged before leaving our facility. If your packages arrive damaged or short, take photos immediately and contact us within 7 days of delivery so we can verify our logs and resolve the issue.
We provide a firm completion date when your order is placed. If an unexpected factory delay occurs on our end, we will notify you immediately and, if necessary, expedite the shipping at our expense to minimize the impact on your timeline.